Products

CommsCentre - Outgoing Communications System

Click here for a FREE CommsCentre Demo CD

A Complete Communication Solution for Offices
A proven and powerful tool combining full document and messaging communications with a contact database, document templates and a central repository for all non voice communications. CommsCentre is flexible for all office environments and comes fully supported with a 24 hour Help Desk for software, hardware and network support.

Accuracy, Quality and Security
Improve accuracy by interfacing to your customer database and/or address checking software. Improve Quality by utilising Corporate Standard templates. A central repository for all documents and messages ensures no loss of documents or messages and simplifies backups.

Framework for the future
Adaptable to business opportunities and durable through client synergy, CommsCentre is scaleable to every workflow volume and will interface to any existing CRM or ERP Customer Database on any computer platform.

Rich Functionality
CommsCentre is a proven, complete, scaleable, centralised communications solution for any office, incorporating E:Mail, Letters, Fax, Text Messaging, Document Templates, Centralised Repository, Audit Trail, Usage Reports, Customer Address Database and/or Interface to any CRM or Application Customer Database, Interfaces to Address Checking Software and Transmission Scheduling.

Savings
CommsCentre removes the need for multiple user licenses for fax, text messaging and e:mail software. IT administration per user is reduced. Clerical work is reduced as all outgoing communications can be speedily accessed from one central repository instead of multiple PC's and servers. CommsCentre reduces operator keying and errors by accessing your own customer database or utilising the CommsCentre contact database or address checking software. Centralised Document templates ensure that Corporate Standard Layouts are strictly adhered to.

• Supplier Ordering Template
• Customer Invoice Template
• Authorisation Template
• Job Sheet Template
• Contract Template
• Service Template

Includes:

• Software
• Hardware
• Configuration
• One Year's Support
• Training and Documentation

Additional Benefits
One of the key advantages of CommsCentre is that it helps to minimise communication costs by sending non urgent bulk traffic at off-peak times.

CommsCentre eliminates your organisation's need to keep paper based files all customer and supplier correspondence ensuring that you can make the paperless office become a reality. At the same time, your wastage and consumption of materials is reduced, whilst energy efficiency is increased - helping your company improve its environmental performance.

The Text (SMS) Messaging component within CommsCentre provides a low cost marketing solution to Mobile advertising ensuring you can contact distinct segments of your customer base in ways that are attractive to them, much quicker than your competition.

Functionality
CommsCentre provides all non voice outgoing office communications requirements and includes letters, text messaging, fax and e:mails. Addresses or telephone numbers can be accessed in a variety of ways, utilising your own customer database, address checking software, CommsCentre's own database or simply keyed in. Documents can be swiftly prepared using CommsCentre's own set of Word templates and then sent either immediately or scheduled for a specific date and time.

CommsCentre acts as a central repository for all outgoing documents and messages. This repository may be accessed at any time or stored on tape or CD for future use. A set of reports is provided listing all usage.

• Mobile Telephone Number
• Office Telephone Number
• Contact Name
• Fax Number
• Post Code
• Address
• One Stop Shop
• Excellent Support
• Full Documentation
• Bespoke Changes at Competitive Rates

Flexibility and security
CommsCentre is scaleable to any office size. Operators can use the supplied document templates or corporate standards. In order to access customer contact details, the system will Interface to any CRM or ERP application on any platform.

Messages can be sent immediately or scheduled for a later date. Hardware and software support can be tailored to your specific requirements at competitive rates.

CommsCentre acts as a central repository of all outgoing non voice communications, essential in these litigious times. It also acts as a data backup, no more lost documents or e:mails.

CommsCentre holds an audit trail of all outgoing non voice communications, useful for checking who sent what & when. All required software, training and hardware is supplied, installed and maintained by Total e-Solutions. Support is just one phone call away.

Conforms to Industry Standards
CommsCentre uses industry standard hardware, software and database technologies making linking important external systems a practical and reliable way to integrate contact information.

A centralised repository simplifies backups and access to critical information. The following list highlights those hard won features that enable CommsCentre to set the standard by which all other communication system efforts must be judged:

• E-Mail
• Fax
• Documents
• Text Messaging
• Transmission Scheduling
• Contact Database
• Address Checking Interface
• Centralised Document & Message Repository
• Usage Reports
• Management Reports in a Variety of Formats
• Document Templates