Products

Service Response System (SRS)

Click here for a FREE SRS Trial CD

A Complete Software Solution for the Service Industry
A proven and powerful tool combining full service industry functionality with a state of the art call centre front end. SRS is flexible for all types of service industry environment and comes fully supported with a 24 hour Help Desk for software, hardware, network and telephony support.

Information Access
Flexibility and rich functionality encourages convenient and rapid information access as built in intelligence guides operators through any number of variable service contract processing specifics.

Framework for the future
Adaptable to business opportunities and durable through client synergy, SRS is scaleable to every workflow volume and will interface to existing Financial and Inventory applications on anycomputer platform.

Rich Functionality
SRS Service Response System is a proven, complete and scaleable software solution for the Service Industry, incorporating Call Centre Control, Location Finder, Intelligent Contract Centric Decision Tree Processing, Identification of Service Provider, Authorisation and Acceptance, a complete communications centre, Sales Invoicing, Purchase Order Matching, Management Reporting, Cost Management Reporting and Interfaces to any financial and inventory application with an optional CRM module.

Performance
SRS dramatically speeds up operator identification of the nearest internal or external service provider location and details by displaying a map of the area and icons to indicate the right type of provider and service available.

A unique intelligent contract centric decision tree guides users rapidly through variable contract rules and procedures, specific to a clients requirements.

SRS incorporates full search facilities, links to QuickAddress for rapid address entry and incorporates a powerful communications centre module for automatic fax, email, text messaging and printing.

• Equipment Supplier Details
• Service Provider Details
• Equipment Details
• Caller Details
• Call Status
• Policy Details
• Contract Details
• Full Contract Details
• Credit Status Warning

Functionality
SRS provides full call centre functionality with call tracking from inception to call escalation, resolution and invoicing. Pre-emptive servicing can be arranged by automatic fax, email, text message, letter or telephone.

SRS highlights outstanding calls and displays remaining time to complete. A visual location finder identifies and displays details of suitable service providers and allows automatic authorisation and acceptance of available work.

Flexibility
SRS eliminates the need for operator knowledge of contact specific and geographical areas enabling all operators to cover all areas, resulting in potentially dramatic cost reduction. The system will interface to any financial and inventory application, JDE, JBA, SAP, Great Plains etc.

SRS enables all operators to access any call, 24 hours per day,7 days a week. Help desk or onsite hardware and software support is provided, which can be tailored to your specific requirements.

• Equipment Location Details
• Authorisation Details
• Equipment Readings
• Service Details
• Mapping
• Job Sheets
• Supplier Ordering
• Customer Invoicing
• Invoice Data Extracts
• Operative Performance
• Sales and Marketing

SRS provides the functionality, intelligence and capability to unite previously disparate pieces of information around your organisation all vital to successfully meeting your service level agreements.

SRS allows generation of reports in a variety of formats including Excel, Access and Lotus 123. Customer contact reporting, capital expenditure on tracked items and Key Performance Indicator reporting.

Industrial Strength Engine
SRS Service Response system uses industry standard software and database technologies making linking important external systems a practical and way to integrate islands of information to produce anything from the grandest to the most granular view of critical activities. The following list highlights those hard won features that enable SRS to set the standard by which all other service system efforts must be judged:

• Resource Management
• Structured Bill of Material
• Accounting Interfaces
• Stock Interfaces
• Usage & Residual Value
• Tracking
• Reuse of Part Worn Stock
• Customer Invoicing
• Supplier Ordering
• Performance Indicators
• Management Reports in a Variety of Formats
• Capital Expenditure Tracking
• Invoice Data Extracts
• Daily Reporting
• Survey Mapping
• Remote Authorisation