Products

Tyre Replacement and Information Management System (TRIMS)

Click here for a FREE TRIMS Demo CD

A Complete Software Solution for the Tyre Management Industry
TRIMS is a proven and powerful tool combining state of the art call centre and incident recording functionality, with service and replacement authorisation, order processing and invoicing. Whether you're in the business of re-grooving, remoulding or replacing tyres, TRIMS is invaluable.

Enhance Service, Reduce Call Times and Increase Throughput
TRIMS has enabled our existing clients in the Tyre Management Industry to enhance the quality of their service and increase customer satisfaction and at the same time reduce call times and operating costs dramatically, whilst being able to set and meet service level agreements. With your competitors already enhancing their capability to win and handle more business by implementing TRIMS, can you afford not to?

TRIMS can also help you to minimise your exposure to credit risk, reduce operator errors and ensure that your fitting policy is adhered to. TRIMS monitors, tracks and escalates calls all the way through to resolution and invoicing.

Framework for the Future
TRIMS can be scaled to meet the ongoing needs of your organisation, and can be tailored for anything from five users to several hundred. In other words, you can be sure that TRIMS can grow in line with your business.

TRIMS can interface with any financial or inventory applications on the market today. Lookups and links to any existing customer databases or address checking software is provided during implementation. TRIMS comes fully supported with a 24 hour help desk for software, hardware, network and telephony support.

Our own experienced development and implementation team can tailor TRIMS to fit any set of business processes, and can provide any specific requirements you may have upon request.

Adding Value
TRIMS can help your operators record tyre and service requests from any location - roadside, service provider depot or customer site - and is suitable for handling mileage, non-mileage and PPK account customers. Our knowledge management modules enable operators to gain instant access to a large number of policy details and contacts, further reducing call times.

Service authorisation functionality shows graphically the overall layout and axle positions of all tyres specific to any vehicle configuration. Operators can view, understand and relate to axle configurations in a matter of seconds.

Structured call logging screens ensure that your operators provide a uniform level of enhanced quality service leading to increased customer satisfaction.

TRIMS tyre history functionality enables operators to get a complete history of any work done previously, from a complete vehicle down to a specific tyre.

TRIMS also incorporates its own maintenance system so that you can update and maintain customer, supplier, product and vehicle details on an ongoing basis.

• Call Manager
• Call Details
• Incident Details
• Service Provider Details
• Vehicle Details
• Policy & Contract details
• Axle Configurations
• Tyre History
• Mapping
• Reporting
• Service Authorisation
• Call Escalation
• Processing
• Invoicing
• Service Reports

Increasing Performance
TRIMS can monitor, track and escalate calls all the way through to resolution and invoicing. It automatically prompts operators to ensure SLA performance levels are met by colour coding outstanding issues according to how much time is remaining.

TRIMS provides a sophisticated mapping module that has proved invaluable to our clients dealing with service requests and orders over wide geographical areas, enabling operators to quickly establish the nearest location or depot to a caller. User definable icons indicate the right type of provider and service available at a glance.

TRIMS also incorporates a powerful communications centre module for automatic fax, email, text messaging and printing. Instant communication with service providers is now a reality ensuring a quicker response and better service.

Managing Complexity
TRIMS walks operators through the maze of service contract variables with easy to follow on-screen processes, which ensures your staff can effectively apply knowledge held within the system. You can add solid expertise to your business overnight - expertise that might otherwise take years of experience to achieve.

TRIMS automatically completes a number of time consuming and operator-error prone tasks, virtually eliminating the time wasted in resolving resulting issues, and further reducing call times. We can also interface TRIMS with any address checking software on the market and your own customer database.

• Add Expertise
• Add Experience
• Add Value
• Reduce Operator Error
• Reduce Call Times
• Reduce Costs
• Increase Accuracy
• Increase Quality
• Increase SLA Performance
• Increase Call Rates
• Increase Profit Gain
• Competitive Advantage
• Continous Improvement

TRIMS incorporate an extensive Management Reporting system so you can analyse the mass of data automatically logged on a day to day basis. You will have the information you need to fine-tune your business and gain further improvements in profitability.

TRIMS is so impressive that we're sure when used as a sales tool, it will help you to win additional business. TRIMS has already been directly attributed to winning a number of major contracts for our clients.

• One Stop Shop
• Rapid Implementation
• Full Training & Unrivalled Support
• Technical & User Documentation
• Bespoke Changes at Competitive rates