Enhanced Support System 21 Aurora

Total e Solutions appreciates that even the best BAU (business as usual) support teams in the world require some form of augmentation from time to time. In addition we have identified gaps within incumbent support supplier’s abilities to support ‘around’ your ERP, or a customised version of it. Our Enhanced support agreement(s) were born to fill those business critical gaps. Our augmentation of your existing support staff could be as simplistic as an outsourced BAU support insurance policy, through to onsite presence or a permanent overflow helpdesk team. Whatever your requirement, our flexibility and our core focus on unparalleled customer service excellence guarantees we will empower your support staff, whichever way you wish to configure your enhanced support agreement.


Enhanced Support Services Overview


Enhanced Support Services Financial advantages

Legacy Support for JBA System 21 3.5.2 and Aurora 1.0 to 2.4

If you have been informed that due to the release of Aurora version 3.1, you will no longer receive mainstream support, if your organisation is using Aurora 2.4 version or earlier, then look no further.

Total e Solutions offers mainstream legacy support to all base JBA System 21 and Aurora modules from System 21, 3.5.1 up to Aurora 3.1.

As an independent support provider, we can also reduce your support costs by up to 50 %.

So if you feel you are being pushed to upgrade but you would like to remain on Aurora 2.4 or earlier, If you have been told mainstream support will no longer be offered, or if you’re unhappy with your current support or consultancy services, feel free to contact Total e Solutions...

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Our Technologies

All our consultants are multi skilled in development languages and have a proven track record of delivering business critical corporate software solutions on time and on budget. Add to this an exceptional knowledge of all ERP modules and exposure to most industry sectors and you can be assured of an expert implementation at the highest standards of I.T technologies.

Our development skill sets include, but are not limited to the following:

Query400   RPG400   CL400   RPGILE   CLLE   VB.Net   ASP.Net   C++   SQL   PHP     Lotus Notes

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For more information please complete the enquiry form here or contact us on +44 1924 480 798