If you are a US based client and are unhappy with ‘any’ level of service you are receiving from your incumbent supplier and you looking for US based System 21 Aurora consultants, US Based System 21 support or US based System 21 Aurora development, or you would simply require further information on our services feel free to contact us… http://www.total-e-solutions.co.uk/contact-us.asp and one of our representatives will be in touch within 24 hours.
Total e Solutions System 21 Aurora: Helpdesk Highlights
In depth functional analysis and education of all SYSTEM 21 Aurora Modules, including but not limited to Financials, Manufacturing, Production, Logistics, Warehousing, EDI.
Pro-active identification of underutilised functionality.
Re engineering of SYSTEM 21 Aurora modules so they are configured to improve business process, including, productivity, efficiency, margins, standard costing and visibility.
Pinpointing of slow business process functions, such as month end closing and configure standard functionality to improve process times.
Recommendations of best practice for SYSTEM 21 Aurora Modules.
On site consultancy when required.
Access to the largest pool of SYSTEM 21 Aurora consultants in the world, including leading experts in the architectural design of Manufacturing and Financials.
Helpdesk coverage for UK, US and European time zones with Total-e-Solutions UK, US and premises.
Application and Technical support for Aurora System 21 for all base modules.
Bespoke Support of RPG, RPGILE, Free format, SQLRPGLE, QUERY400
3rd Party Interface Support, such as EDI, XML, ION
OS400 1st and 2nd line support, such as communications, Backups, Device management
3rd Party B2B Liaison support such as DR, EDI Trading partners, Hardware vendors
Fast response, Month/Year end reconciliation imbalance resolution
Telephone Educational Support, ‘How do we?’, ‘How Can I?’
Support desk manned 16 hours per day
Remote On-line diagnostics
Monthly review with Total e-Solutions Support Manager
Short term / long term remote or on site BAU support
Access to a vast resource pool of best in class System 21 Aurora consultants
Enhanced Support Services Financial advantages
Flexible contracts, fixed monthly, quarterly, annually or ad-hoc pay as you go
No hidden or additional costs
Highly competitive rates