Total e Solutions Launches US Operations

Total e Solutions Launches US Operations

If you are a US based client and are unhappy with ‘any’ level of service you are receiving from your incumbent supplier and you looking for US based System 21 Aurora consultants, US Based System 21 support or US based System 21 Aurora development, or you would simply require further information on our services feel free to contact us… and one of our representatives will be in touch within 24 hours.

Total e Solutions System 21 Aurora: Helpdesk Highlights

In depth functional analysis and education of all SYSTEM 21 Aurora Modules, including but not limited to Financials, Manufacturing, Production, Logistics, Warehousing, EDI.

Pro-active identification of underutilised functionality.

Re engineering of SYSTEM 21 Aurora modules so they are configured to improve business process, including, productivity, efficiency, margins, standard costing and visibility.

Pinpointing of slow business process functions, such as month end closing and configure standard functionality to improve process times.

Recommendations of best practice for SYSTEM 21 Aurora Modules.

On site consultancy when required.

Access to the largest pool of SYSTEM 21 Aurora consultants in the world, including leading experts in the architectural design of Manufacturing and Financials.

Helpdesk coverage for UK, US and European time zones with Total-e-Solutions UK, US and premises.

Application and Technical support for Aurora System 21 for all base modules.

Bespoke Support of RPG, RPGILE, Free format, SQLRPGLE, QUERY400

3rd Party Interface Support, such as EDI, XML, ION

OS400 1st and 2nd line support, such as communications, Backups, Device management

3rd Party B2B Liaison support such as DR, EDI Trading partners, Hardware vendors

Fast response, Month/Year end reconciliation imbalance resolution

Telephone Educational Support, ‘How do we?’, ‘How Can I?’

Support desk manned 16 hours per day

Remote On-line diagnostics

Monthly review with Total e-Solutions Support Manager

Short term / long term remote or on site BAU support

Access to a vast resource pool of best in class System 21 Aurora consultants

Enhanced Support Services Financial advantages

Flexible contracts, fixed monthly, quarterly, annually or ad-hoc pay as you go

No hidden or additional costs

Highly competitive rates


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